Policies

Shipping Domestic (USA)

  • Processing Time: 1-2 Business Days (excludes weekends & US holidays)

  • Shipping Rate: Free USPS Priority Mail

  • Upgrades Available: USPS Priority Express: $27.95

  • All orders are sent insured up until scanned as delivered

  • All orders over $150 or one of a kind pieces will be sent with a signature. You can waive a signature for orders under $700; but we will not be held responsible for packages left at your doorstep if you do. Orders over $700 will require a signature for delivery.

  • Make sure you have entered the correct shipping address at checkout. If you send an order to the wrong address, you will need to repay shipping once the item comes back to us.

 

Shipping International (Non-USA)

  • Processing Time: 1-2 Business Days (excludes weekends & US holidays)

  • Economy: $14.95 (Orders under $400)                                           

  • DHL Express: Varies by region; prices will show at checkout.

  • We ship to all countries, except those that the USA has sanctioned (does not allow us to mail to).

  • To be compliant with USITC laws, customs forms will correctly labeled and valued at the price purchased. Recipients are responsible for any/all additional customs fee/import tax charges imposed by your government.. No orders will be labeled as a gift.

  • Please make sure you have entered the correct shipping address at checkout. If you send an order to the wrong address, you will need to repay shipping once the item comes back to us.

  • NOTE: for orders that are returned to us due to the customer's inability to pay customs taxes, the customer will have to pay all non-refundable shipping costs to re-ship the order if desired.  As this process holds up our inventory for months, we also reserve the right to decline any future orders if a customer is delinquent on their customs taxes.  All refunds for these orders will have shipping costs deducted for the total.

 

Returns

  • Contact us for a return address within 7 days of receipt

  • Returns must be dropped off in the mail within 10 days of receipt

  • The customer is responsible for getting the order to us safely.  We do not offer refunds for packages damaged or lost in shipping back to us.  

  • Orders must be un-worn and in the original box. Orders returned without the original packaging will incur a 10% restocking fee. Jewelry returned not in its original condition will be denied a return.

  • You may request a cancellation of your order before you receive a shipment confirmation email. Once the order has shipped, we cannot cancel it. We also reserve the right to cancel an order for any reason we see fit.

  • We cover all orders damaged or broken in shipping to you. Refunds will only be given once any applicable insurance forms are signed by the buyer if necessary.  Refusal to sign insurance forms will forfeit your right to a refund for lost and/or damaged packages. 

  • TRADITIONAL HOLIDAYS SEASON GIFTS: If you have been gifted one of our pieces, you may make an exchange by January 1st. Returns can only be issued to the original purchaser. Orders purchased November 15th - December 23rd may be returned through January 1st by the original purchaser.