We gladly accept returns, exchanges, and cancellations:
- Contact us within 5 days of delivery.
- Ship it back to us within 7 days of delivery.
- Cancellations must be requested within 1 hour of purchase. (We ship very quickly.) We also reserve the right to cancel any order for any reason we see fit.
We are available to answer any questions 7 days a week.
Items must be in unworn condition and keep them in-box. Return shipping is at the buyer's expense.
We cover all items that are lost or damaged in shipping to you. Refunds will be given once insurance forms are electronically signed by the buyer.
** Custom orders are final sale.**
TRADITIONAL HOLIDAYS SEASON GIFTS: If you have been gifted one of our pieces, you may make an exchange by January 1st. Returns can only be issued to the original purchaser.
REPAIRS: Our jewelry is carefully handcrafted, and breakage due to design is extremely rare. Fees to fix damaged items will be decided on a case by case basis. You must send a photo of the breakage before shipping back, so that we can determine what supplies need to be used.
PROCESSING TIMES: 1-2 business days
We generally do not ship weekends or US holidays.
Please Note: We currently only ship to the following countries that support USPS tracking. As of 2018, the following are the only countries we will ship to - orders from other countries will be immediately refunded and canceled.
|Austria||Hong Kong||New Zealand|
|Denmark||Latvia||Republic of Serbia|
|Finland||Lithuania||Slovak Republic (Slovakia)|
|Great Britain & Northern Ireland||Mexico||
***Orders over $100, for One of a Kind pieces, or shipped Priority Express will be sent with a required Signature Confirmation. You may request to waive that confirmation, but we cannot be held responsible if you do. ***
Please give us your exact shipping address. We have to send it to the address you give us. Should you enter the wrong address, you will be charged shipping again to re-ship.
All orders are tracked and insured (if available to your country).
We cover all items that are lost or damaged in shipping to you. If damaged, we will ask that you provide photos for an insurance claim we will file.
Due to United States federal law, we do NOT ship to the following countries: Burma (Myanmar), Cuba, Iran, North Korea, Sudan or Syria.
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. We also cannot claim lower values than on the invoice and/or label customs as something different than the item shipped.
Purchasing MILLER MAE DESIGNS jewelry does not give you copyright ownership of said pieces. Likewise, all photography and images are copyright property of MILLER MAE DESIGNS. We worked extremely hard to get our images the way we wanted them; please respect us by using/producing your own material, thank you!
1. JEWELRY MAINTENANCE
Our jewelry is made from the highest quality of components (chain, gemstones, charms, etc.), but it still needs to be taken care of properly! Please don't wear our pieces while doing strenuous activities like exercising, sleeping, or swimming. Sleeping in your jewelry subjects it to unnecessary wear and tear. Likewise excessively sweating can wear the jewelry down faster over time. Chlorine is a HUGE problem for gold filled and gold plated jewelry. Please try to store the jewelry in cool/dry conditions - the box it comes in would work!
1. 14KT GOLD FILLED CHAIN
For our smaller necklaces, we use a 14kt gold filled chain, which is different than your typical chain. Gold filled chain is made without vermeil, plating, or electroplating. It uses solid gold wire filled with other metal alloys with layers of solid gold wound on top of that wire. As a result, it wears the same as solid gold jewelry in terms of beauty, durability, and strength, for a fraction of the cost of solid gold jewelry. As gold is virtually indestructible, gold filled chain should have a lifelong durability - if taken care of correctly!
2. PRODUCT VARIANCE
The majority of our pieces are made using necklaces with natural gemstones and other natural materials. As a result, no two necklaces will be exactly the same. Any inclusions, lines, slight coloring variances are all a part of the stones' natural beauty, and do not decrease the value of the jewelry one bit.